Anyone — including users who've uninstalled the app — can request permanent deletion of their Neuranum account from this page. Enter the email on file and we'll send a confirmation link.
Once confirmed, your account, all your Personal Cloud Nodes, all protocol configs, all guest seats you've issued, and your active subscriptions are destroyed within 60 seconds. There is no undo.
| Account + access credentials | Deleted within 60 s |
|---|---|
| Personal Cloud Nodes (Hetzner VPS) | Destroyed within 60 s |
| Protocol configs (WG / VLESS / Hysteria / IKEv2 / SS) | Deleted with nodes |
| Guest seats you've issued | Revoked with account |
| Active Stripe subscriptions | Cancelled; no further billing |
| Stripe transaction records | Retained 7 years (tax law) |
| Anonymized audit log | Retained 24 months (fraud investigation) |