Terms of Service

1. Agreement to Terms

By creating an account, accessing, or using Neuranum (the "Service"), operated by Unioney LLC ("Company," "we," "us," or "our"), you ("User," "you," or "your") agree to be legally bound by these Terms of Service ("Terms"), together with the following policies incorporated by reference:

• Acceptable Use Policy
• Privacy Policy
• Refund Policy

Together, these documents constitute the entire agreement between you and Unioney LLC regarding your use of the Service. If you do not agree to all of these Terms and incorporated policies, you must not access or use the Service.

You must be at least eighteen (18) years of age to use the Service. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement. In compliance with the Children's Online Privacy Protection Act (COPPA), the Service is not directed to children under the age of 13, and we do not knowingly collect information from children under 13.

2. Service Description

Neuranum provides Personal Cloud Nodes — dedicated, single-tenant cloud servers provisioned exclusively for individual subscribers. The Service is operated by Unioney LLC, located at 8 The Green STE B, Dover, Delaware 19901, United States.

Each node is powered by the Pentacore Engine, a proprietary technology suite supporting five transport protocols: Velocity (AmneziaWG), Ghost (VLESS+Reality), Storm (Hysteria 2), Native (IKEv2), and Shadow (Outline Shadowsocks).

The Service is offered in the following configurations:

• Managed Plans: Neuranum provisions, configures, and manages the cloud server infrastructure on your behalf. You receive a fully operational node with protocol credentials.
• DIY Plans: You provide your own server. Neuranum provides the software, scripts, and protocol configurations for self-installation on your infrastructure.
• Guest Access: Primary subscribers on eligible plans may invite additional users ("Guests") to share access to their node, subject to the terms and limitations of their subscription tier.

Neuranum is an infrastructure orchestrator. We provision nodes and deliver credentials. We do not inspect, log, monitor, or store your network traffic.

3. Account Registration

To use the Service, you must create an account subject to the following requirements:

• You must provide a valid, non-disposable email address or authenticate via a supported third-party provider (e.g., Google OAuth)
• One account per person. Creation or operation of multiple accounts by the same individual is prohibited and will result in termination of all associated accounts
• You are solely responsible for maintaining the security and confidentiality of your account credentials and for all activity that occurs under your account
• You must be at least eighteen (18) years of age
• You must not share your account credentials or transfer your account to any other person
• Neuranum reserves the right to refuse registration or service to any person for any reason at our sole discretion

By clicking "Sign Up" or completing the registration process, you confirm that you have read, understood, and agree to be bound by these Terms of Service, the Privacy Policy, and the Acceptable Use Policy.

4. Subscription and Payment

All payments are processed securely by Stripe, Inc. By subscribing to the Service, you authorize Stripe to charge your designated payment method on a recurring monthly basis.

• Monthly Subscriptions: Subscriptions are billed monthly in advance and automatically renew at the end of each billing period unless canceled prior to renewal
• DIY One-Time Purchases: Certain DIY products are available as a single, non-recurring payment. No ongoing charges apply to one-time purchases
• DIY Subscriptions: DIY recurring plans are billed monthly via Stripe, with the same auto-renewal terms as managed subscriptions
• Price Changes: Neuranum reserves the right to modify pricing at any time. You will receive at least thirty (30) days written notice via email before any price change takes effect for your active subscription
• Add-Ons: Additional features, users, or IP addresses are prorated by Stripe for the current billing period

Zero-Grace Payment Policy: Payment failure of any kind — including declined cards, insufficient funds, expired payment methods, or bank-initiated blocks — results in immediate and automatic destruction of your node. There is no grace period, no retry attempt, and no exceptions. You are solely responsible for ensuring your payment method remains valid and funded at all times.

Provisioning Failure Exception: If a node fails to provision due to a technical error on Neuranum's infrastructure (not a payment issue), you may retry provisioning at no additional cost within your current billing period.

5. Refund Policy

All purchases — including subscriptions, one-time payments, add-ons, and any other charges — are final and non-refundable. No partial refunds, prorated refunds, or credits are issued for any reason, except as expressly stated in Section 7 (Termination without cause by Neuranum).

For the complete policy, see our Refund Policy.

6. Acceptable Use

You must comply with the Acceptable Use Policy ("AUP") at all times when using the Service. The AUP defines prohibited activities including, but not limited to, spam, network attacks, malware distribution, unauthorized access, copyright infringement, and resource abuse.

Any violation of the AUP constitutes a material breach of these Terms and will result in immediate termination of your account and destruction of all associated nodes without prior notice and without refund.

7. Termination

Termination by User: You may cancel your subscription at any time through the Stripe customer portal accessible from your dashboard. Upon cancellation, your node remains active and operational until the end of the current paid billing period. At the conclusion of that period, your node is permanently destroyed, all data is deleted, and all protocol credentials are invalidated. No refund is issued for the remaining period.

Termination by Neuranum for Cause: We may immediately terminate or suspend your account without prior notice for any of the following reasons:

• Violation of these Terms or the Acceptable Use Policy
• Fraudulent activity or suspected fraud (as determined by our anti-fraud systems)
• Payment failure of any kind
• Filing a chargeback or payment dispute with your bank or payment provider
• Providing false or misleading information during registration
• Any activity that threatens the security, integrity, or availability of the Service

Termination for cause is effective immediately. No refund, credit, or compensation of any kind is issued.

Termination by Neuranum without Cause: We may terminate your account without cause by providing you with at least seven (7) days written notice via email. In this case only, you will receive a prorated refund for the unused portion of your current billing period. This is the sole circumstance under which a refund is issued.

Effect of Termination: Upon any termination, regardless of reason: (a) all nodes are permanently destroyed; (b) all data stored on your node is permanently and irrecoverably deleted; (c) all protocol credentials and configuration files are invalidated; (d) your license to use the Service and all associated software immediately terminates; (e) your account is deactivated.

8. Intellectual Property and Software License

The Neuranum platform, the Pentacore Engine, all associated software, source code, designs, documentation, trademarks, trade names, logos, and all other intellectual property are and remain the exclusive property of Unioney LLC. All rights not expressly granted herein are reserved.

Subscription License: Subject to your compliance with these Terms and payment of all applicable fees, Unioney LLC grants you a limited, non-exclusive, non-transferable, revocable license to use the Service and its associated software solely for your personal, non-commercial use for the duration of your active subscription. This license terminates immediately upon the expiration or termination of your subscription.

DIY One-Time Purchase License: If you purchase a DIY one-time product, you receive a perpetual, non-exclusive, non-transferable license to use the delivered software and configurations solely for your personal use. You may not redistribute, resell, sublicense, publicly display, or make available the software to any third party. Reverse engineering, decompilation, or disassembly of any Neuranum software is strictly prohibited.

User Data: Your data stored on your node belongs to you. Neuranum claims no ownership rights over your content, files, traffic, or configurations that you create or store on your node.

Generated Configurations: Protocol configurations and credentials generated by the Pentacore Engine are licensed, not sold. Your right to use these configurations is contingent upon and terminates simultaneously with your subscription or license.

Brand Usage: The Neuranum name, logos, and branding may not be used, reproduced, or displayed without the prior written permission of Unioney LLC.

11. Indemnification

You agree to indemnify, defend, and hold harmless Unioney LLC, its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and legal costs) arising out of or related to:

• Your use of or access to the Service
• Your violation of these Terms or any incorporated policy, including the Acceptable Use Policy
• Any content, data, or material you transmit, store, or process through the Service
• Any claims made by Guests you have invited to your node
• Your violation of any applicable law, regulation, or third-party right
• Any third-party claims arising from your activities on or through the Service

This indemnification obligation survives the termination of these Terms and your use of the Service.

12. Dispute Resolution

Governing Law: These Terms and any dispute arising out of or related to them shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Informal Resolution: Before initiating any formal dispute resolution proceeding, you agree to first contact us at s*****t@***.com and attempt in good faith to resolve the dispute informally for a period of at least thirty (30) days from the date of your initial notice.

Mandatory Binding Arbitration: If the dispute is not resolved informally within the 30-day period, any controversy, claim, or dispute arising out of or relating to these Terms or the Service shall be resolved exclusively by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules then in effect. The arbitration shall take place in the State of Delaware. The arbitrator's decision shall be final and binding, and judgment upon the award may be entered in any court of competent jurisdiction.

Class Action Waiver: YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You expressly waive any right to participate in a class action lawsuit or class-wide arbitration against Unioney LLC.

Small Claims Exception: Notwithstanding the above, either party may bring an individual action in small claims court in the State of Delaware if the claim falls within the court's jurisdictional limits.

Chargebacks: Filing a chargeback or payment dispute with your bank, credit card company, or payment provider without first attempting informal resolution as described above constitutes a material breach of these Terms and will result in immediate and permanent account termination, destruction of all nodes, and a permanent ban from the Service.

13. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent such failure or delay results from causes beyond the affected party's reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, epidemics, pandemics, power outages, telecommunications failures, internet service interruptions, cyberattacks, or failures of third-party cloud infrastructure providers.

During a force majeure event, the affected party's obligations are suspended (not terminated) for the duration of the event. The affected party shall use commercially reasonable efforts to mitigate the effects and resume performance as soon as practicable.

If a force majeure event continues for more than thirty (30) consecutive days, either party may terminate these Terms upon written notice to the other party, without liability for such termination.

14. Export Controls and Sanctions

By using the Service, you represent and warrant that:

• You are not located in, nor are you a resident or national of, any country subject to comprehensive sanctions administered by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC), including but not limited to Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions
• You are not listed on any U.S. government restricted party list, including the OFAC Specially Designated Nationals and Blocked Persons List (SDN List)
• You will not use the Service in violation of any applicable U.S. export control laws and regulations, including the Export Administration Regulations (EAR)
• You will not use the Service to transfer or facilitate the transfer of technology, software, or technical data in violation of applicable export controls

Neuranum reserves the right to deny, suspend, or terminate service to any user or geographic region at our sole discretion, including in response to changes in applicable sanctions, export controls, or legal requirements.

15. Electronic Communications Consent

By creating an account and using the Service, you consent to receive electronic communications from Unioney LLC, including but not limited to:

• Account notifications (registration confirmation, password resets, magic link authentication)
• Billing communications (payment receipts, payment failure notices, subscription changes)
• Security alerts (unusual activity, credential changes, access notifications)
• Service updates (maintenance windows, feature changes, protocol updates)
• Legal notices (changes to Terms, Privacy Policy, AUP, or other policies)

You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You may not opt out of transactional or legal communications while maintaining an active account.

16. General Provisions

Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

No Waiver: The failure of Unioney LLC to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative of Unioney LLC to be effective.

Entire Agreement: These Terms, together with the Acceptable Use Policy, Privacy Policy, and Refund Policy, constitute the entire agreement between you and Unioney LLC regarding the Service and supersede all prior agreements, representations, and understandings.

Assignment: Unioney LLC may assign, transfer, or delegate its rights and obligations under these Terms without restriction and without notice to you. You may not assign, transfer, or delegate your rights or obligations under these Terms without the prior written consent of Unioney LLC.

No Third-Party Beneficiaries: These Terms are for the sole benefit of the parties hereto and do not confer any rights or remedies upon any third party.

No Service Level Agreement: Unless separately agreed in writing, Neuranum does not provide a Service Level Agreement (SLA). No specific uptime, availability, or performance guarantee is made or implied.

Headings: Section headings are for convenience only and have no legal or contractual effect.

17. Contact

If you have any questions, concerns, or requests regarding these Terms, please contact us:

Unioney LLC
8 The Green STE B
Dover, Delaware 19901
United States

Email: s*****t@***.com

Phone: +1 (***) ***-****

18. Changes to Terms

Unioney LLC reserves the right to modify, amend, or replace these Terms at any time at our sole discretion. For material changes — including but not limited to changes affecting your rights, obligations, pricing, or dispute resolution procedures — we will provide at least thirty (30) days advance notice via email to the address associated with your account.

Your continued use of the Service after the effective date of any modification constitutes your acceptance of and agreement to the modified Terms. If you do not agree to the modified Terms, your sole and exclusive remedy is to cancel your subscription and stop using the Service before the effective date of the changes.

Non-material changes (such as corrections of typographical errors, formatting, or clarifications that do not alter the substance of the Terms) may take effect immediately without prior notice.

Related Policies

• Acceptable Use Policy — what you can and cannot do with your node
• Privacy Policy — what data we collect and how we use it
• Refund Policy — our no-refund policy and payment terms