Refund Policy

1. No Refunds

This Refund Policy is incorporated into and forms part of the Terms of Service.

All purchases — subscriptions, one-time payments, and add-ons — are final and non-refundable. By completing a purchase, you acknowledge and agree to this policy.

2. Why

When you subscribe, Neuranum immediately provisions dedicated cloud infrastructure on your behalf. Server resources are allocated, configured, and made available to you within seconds. These costs are incurred instantly and cannot be recovered.

For DIY one-time purchases, the compiled binary and protocol configurations are delivered immediately upon payment. Digital goods cannot be "returned" once delivered.

3. Cancellation

You may cancel your subscription at any time from your dashboard or Stripe billing portal. Upon cancellation:

• Your node remains active until the end of the current billing period
• At period end, the node is destroyed and your subscription ends
• No partial or prorated refund is issued for the remaining time
• No refund is issued for any previously completed billing cycle

4. Payment Failure

If a payment fails, your node is destroyed immediately. There is no grace period and no retry. You must create a new subscription and provision a new node to resume service. No refund or credit is issued.

5. Provisioning Failure Exception

If your node fails to provision due to a technical error on our infrastructure, you may retry provisioning at no additional cost within your current billing period. Your subscription remains active and no additional charge is incurred for the retry.

This exception applies only to infrastructure-level provisioning failures, not to user configuration errors on DIY plans.

6. Terminated Accounts

If your account is terminated due to a violation of our Acceptable Use Policy, no refund is issued. This includes accounts terminated by our automated abuse detection system or by manual admin review.

7. Sole Refund Exception — Termination Without Cause

If Neuranum terminates your account without cause pursuant to Section 7 of the Terms of Service, you will receive a prorated refund for the unused portion of your current billing period.

This is the only circumstance under which a refund is issued. Termination for cause (including but not limited to AUP violations, fraud, payment failure, or chargebacks) does not qualify for any refund.

8. Chargebacks

Filing a chargeback or payment dispute with your bank will result in immediate and permanent account termination, destruction of all nodes, and a permanent ban. If you have billing questions, contact us first.

9. Contact

Billing questions: s*****t@***.com

Phone: +1 (***) ***-****