Support

We're here to help — reach out anytime.

Get in Touch

Need help with your Neuranum account, node, or billing? We're here to help.

Phone: +1 (***) ***-****

Hover to reveal contact details. Response time: within 24 hours on business days.

Check if one of these common topics answers your question:

My node won't provision

Check your subscription status in the dashboard. If payment is current, try re-provisioning. If the issue persists, contact us.

I need to cancel

You can cancel anytime from the Stripe billing portal in your dashboard. Your node stays active until the end of your billing period.

Payment failed

Payment failure results in immediate node destruction per our billing policy. Create a new subscription to resume service.

I forgot my DIY recovery passphrase

Visit the DIY recovery page to restore access using your passphrase.